your online store from failures that stop sales
Monitoring and support
Uptime of our clients' websites
Average response time to a request
regular backups
technical support for your business
the site "fell" during the peak season and you are losing money every minute.
Your website has been hacked, customer data has been stolen, and your reputation has been ruined.
After updating the plugins, the site started to "slow down" and customers were leaving.
The "Buy" button doesn't work or product photos have disappeared, and you don't even know about it.
A minor edit needs to be made, and your developer is gone.
We constantly monitor the availability of your site to prevent problems.
We protect your site from vulnerabilities and always have a backup copy.
We monitor performance and ensure fast loading.
we quickly find and fix any malfunctions.
The team is in touch - you always have someone to turn to with any question or task.
Our monitoring system instantly notifies us of any outages, allowing us to respond before you even notice a problem.
We design the user journey to make it as simple, convenient, and conversion-friendly as possible.
And also makes small improvements: from changing texts and buttons to setting up new blocks.
We advise you and your team on working with the admin panel, CRM, and other systems so that you can use them 100%.
We've created a short and clear path from meat selection to order confirmation.
We created a stable and fast platform with a focus on mobile users.
Reduced page load times to reduce bounce rates.
We created a logical structure of the catalog, filters by collections, sizes and types of goods.
We launched a system for managing goods, customers, orders and warehouse with automatic synchronization.
We implemented an adaptive interface with high loading speed and correct operation on mobile devices.
We designed a user-friendly and emotional interface with an emphasis on quick selection of bouquets and arrangements, browsing by occasion and price, and a simple checkout process without unnecessary steps.
The flower online store was built using Next.js and Laravel, providing convenient management of the bouquet catalog, products, promotions, and seasonal offers.
Online payments and delivery services were set up with automatic cost calculation, as well as the ability to choose the delivery date and method for flowers.
We sign a Service Level Agreement, where we clearly record our response time, scope of work, and cost, so you always know what to expect.
Before starting work, we conduct a full technical audit of your site, set up monitoring systems, and create the first backup.
Our system works 24/7. We regularly provide you with reports on the status of the site, updates made, and time spent on your tasks.
You can send us tasks via a channel convenient for you (Telegram, Email, CRM). Each request receives its own priority, and you can see the status of its execution.
In the event of a critical failure (e.g., the site is unavailable), our team responds immediately, regardless of the time of day, to minimize your financial and reputational losses.
We offer both hourly rates and monthly packages that include a certain number of hours of work from our specialists. Package rates are more profitable for regular support.
We always warn you about this in advance. If the task goes beyond the scope of the package, we estimate it separately and start work only after your approval. No unexpected bills.
The response time is fixed in the contract and depends on the priority of the task. For critical incidents (for example, the site "fell") we respond within 1 hour. For ordinary tasks - from 1 to 24 hours.
We prefer to support our own projects because we know them well. However, we can also support a third-party site after conducting a full technical audit to assess its status and scope of work.
This is your peace of mind starter package. It includes fixing any technical bugs that are not your fault, minor content edits (changing text, buttons), and consulting on how to work with the site.
Let's discuss what level of support your business needs for maximum protection and stability.
Phone
+38 (066) 544 20 11We work online
Sunday - day off
Technical Support for Online Stores by Kliox Agency
Is your website unavailable at three in the morning while you are losing orders every minute? Did an error on the checkout page stop sales for an entire day? Without reliable supervision, any online store is vulnerable.
Professional website technical support is not a luxury but business insurance. High-quality website maintenance ensures that your main sales tool works stably, quickly, and securely 24/7.
What is technical support and why is it a necessity rather than a luxury?
Many believe that support is needed only when something breaks. In reality, it is systematic and proactive work aimed at preventing problems. Ignoring technical maintenance is a risk that can cost your business far more than the service itself.
Without regular maintenance you risk:
- Losing money due to site downtime during peak sales hours.
- Losing customer trust due to slow loading and errors.
- Losing data as a result of hacks or virus attacks.
Professional support is an investment in your peace of mind and stability. It provides reliable website protection against viruses, ensures fast performance, and guarantees uninterrupted availability for your customers.
What is included in Kliox technical support?
We offer comprehensive support that covers all the technical needs of your online store. Our goal is to ensure flawless website operation so you can fully focus on growing your business.
24/7 proactive uptime monitoring
Our automated system monitors the health of your website around the clock. We learn about any availability issues instantly, often before you or your customers notice them, allowing us to respond immediately.
Security: updates and backups
We regularly update the platform and all modules of your site, closing potential vulnerabilities. We also configure daily website backups so that in case of any failure we can quickly restore full functionality.
Error fixing and minor enhancements
Our team promptly fixes any technical errors. In addition, within support packages we perform small improvement tasks, from changing texts and banners to setting up new blocks.
Consulting and assistance
We do not just fix issues, we also help. You can always contact us for advice on using the admin panel, new features, or any other technical matters.
Support for WordPress, Shopify, and other CMS platforms
Our team has deep expertise in the most popular e-commerce platforms. We provide professional WordPress website support, Shopify support, and support for other systems, taking into account all their technical specifics.
Why entrust your online store support to Kliox?
Choosing a technical support partner is an important decision. We offer not just technical services, but a reliable partnership built on experience and responsibility.
Deep understanding of e-commerce
We support not just websites, but sales tools. We understand how critical every minute of an online store’s operation is and act accordingly.
Experienced development team
Your project will be handled by the same specialists who work on complex projects, not interns or freelancers.
Transparent SLA
We sign a service level agreement that clearly defines response times for each type of request and the scope of work. You always know what you are paying for.
Fast response
We understand the value of time. Our ticketing system and experienced team ensure the fastest possible resolution of your requests.
Focus on your business — we will take care of the technical condition of your website
Provide your online store with reliable protection and stable performance.